While You Were Out: Outsourcing of Business to Business Community Management September 12, 2007
Posted by Meg Sewell in Inovis Solutions.trackback
Is your company interested in solutions that can not only increase revenue and profitability but can improve customer relationships as well? If so, I would like to recommend Inovis’ outsourcing solutions.
Why is outsourcing of business to business community management so beneficial? Whether your company chooses project-based consulting or outsourcing of your entire EDI operations, Inovis’ Outsourced Services can contain costs, simplify operations, increase speed-to-implementation of new solutions, and standardize data communication, flow and transport. Both Inovis’ Managed Services and Professional Services can take a huge monkey off your back.
Strong cost-containment pressures, scarce IT resources, and changing requirements of your key trading partners can be a huge burden to handle. Inovis Managed Services frees up people, resources, and time so you can free up your focus to better concentrate on constructing revenue. Our Managed Solutions provide a team of skilled professionals consisting of EDI Experts and Customer Support that use best-in-class methodologies, a customer portal that immediately increases visibility with its 24/7 access, a state-of-the-art network and hosting infrastructure, fast access to reliable communication in whatever format your business demands, and a scalable solution that enables your business to take advantage of business opportunities without any capital investments or downtime.
Professional Services help you to reduce supply chain interruptions, costs and risks thanks to installation/upgrade services, educational programs, operational assessment; technology planning, mapping services, and customized project-based consulting that provides access to our industry, development, and engineering expertise.
Whether you choose to benefit from offerings in our professional services, managed services, or both, rest assured that productivity, supply chain efficiency, the percentage of perfect orders, and speed-to-cash will be maximized while chargebacks, non-compliance, and tedious, manual interventions will be effectively minimized.
Comments
Sorry comments are closed for this entry
According to the “terms of service” rules there should be “No selling! We’re here to learn. Questions, answers and comments may not be posted for commercial advertising or marketing purposes, but for informative purposes only.”
When I read stuff like “I would like to recommend Inovis’ outsourcing solutions” and “Both Inovis’ Managed Services and Professional Services can take a huge monkey off your back”, to mention only a few quotes from the posting above, I wonder if the rules don’t apply.
So far I have seen little, if any evidence, supporting the main objective of this blog to create an open forum to discuss the logistics involved in bringing trading communities together through more efficient supply chain communication.
Time to reconsider the goal of this tool before word gets around that it is nothing more than a marketing tool.
Mike
You are absolutely right. I personally take responsibility for it. I am sorry that we are going back to our old ways.
Here are 3 topics that we commit to provide a better learning experience:
1. An Interview with our PSO expert Lydia on the top things to get your community up and running without the need for external help
2. A discussion with our services folk on best tips and tricks for mapping
3. A discussion with our engineering team on TLI best practices.
Mukund,
Thanks for the quick response. I looking forward for the changes. Remember, the every lasting impression is the first.
Well done to both of you. I want to commend both Mike and Mukund for this conversation. So far, it’s the best example I’ve seen of (1) the community correcting the company and (2) the company responding appropriately.
Now, it’s obviously up to the Inovis to put its money where its mouth is and make sure to stick to the plan.
As for my little quirk…. since I’m not necessarily “in the know” in this industry, I’d love a little lower level explanations of common acronyms used (use the “abbr” html tag if possible), and a little less corporate verbiage. Put this question in your head… would your target market (even if this is not a marketing tool/blog, there is always a target market of people who you want to be a reader) talk like this over coffee?
If so, then hey, ignore my request.
If not, however, then please use language as if it were a conversation with your target demographic over coffee. I’d love to participate more, but I don’t feel that I can because of the company language. Then again, I’m not even sure I’m the target demographic.
Wow. This was a really neat exchange. First, it’s super great that Mukund is participating in the conversation. Second, I don’t know that I’ve ever seen a “terms of service” on a blog. I’ll have to read back a little ways. Third, it’s nice to see people giving each other a chance to figure everything out.
And hey, I am interested now in the services, so I’m looking around the rest of the site, too. : )