Comments on: While You Were Out: Outsourcing of Business to Business Community Management http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/ Power Profitable Business Communities™ Tue, 09 Mar 2010 23:08:09 +0000 http://wordpress.com/ hourly 1 By: chrisbrogan http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-53 chrisbrogan Fri, 14 Sep 2007 00:08:30 +0000 http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-53 Wow. This was a really neat exchange. First, it's super great that Mukund is participating in the conversation. Second, I don't know that I've ever seen a "terms of service" on a blog. I'll have to read back a little ways. Third, it's nice to see people giving each other a chance to figure everything out. And hey, I am interested now in the services, so I'm looking around the rest of the site, too. : ) Wow. This was a really neat exchange. First, it’s super great that Mukund is participating in the conversation. Second, I don’t know that I’ve ever seen a “terms of service” on a blog. I’ll have to read back a little ways. Third, it’s nice to see people giving each other a chance to figure everything out.

And hey, I am interested now in the services, so I’m looking around the rest of the site, too. : )

]]> By: Nate http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-52 Nate Thu, 13 Sep 2007 23:27:56 +0000 http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-52 Well done to both of you. I want to commend both Mike and Mukund for this conversation. So far, it's the best example I've seen of (1) the community correcting the company and (2) the company responding appropriately. Now, it's obviously up to the Inovis to put its money where its mouth is and make sure to stick to the plan. As for my little quirk.... since I'm not necessarily "in the know" in this industry, I'd love a little lower level explanations of common acronyms used (use the "abbr" html tag if possible), and a little less corporate verbiage. Put this question in your head... would your target market (even if this is not a marketing tool/blog, there is always a target market of people who you want to be a reader) talk like this over coffee? If so, then hey, ignore my request. If not, however, then please use language as if it were a conversation with your target demographic over coffee. I'd love to participate more, but I don't feel that I can because of the company language. Then again, I'm not even sure I'm the target demographic. :) Well done to both of you. I want to commend both Mike and Mukund for this conversation. So far, it’s the best example I’ve seen of (1) the community correcting the company and (2) the company responding appropriately.

Now, it’s obviously up to the Inovis to put its money where its mouth is and make sure to stick to the plan.

As for my little quirk…. since I’m not necessarily “in the know” in this industry, I’d love a little lower level explanations of common acronyms used (use the “abbr” html tag if possible), and a little less corporate verbiage. Put this question in your head… would your target market (even if this is not a marketing tool/blog, there is always a target market of people who you want to be a reader) talk like this over coffee?

If so, then hey, ignore my request.

If not, however, then please use language as if it were a conversation with your target demographic over coffee. I’d love to participate more, but I don’t feel that I can because of the company language. Then again, I’m not even sure I’m the target demographic. :)

]]> By: Mike Smith http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-50 Mike Smith Wed, 12 Sep 2007 23:41:52 +0000 http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-50 Mukund, Thanks for the quick response. I looking forward for the changes. Remember, the every lasting impression is the first. Mukund,

Thanks for the quick response. I looking forward for the changes. Remember, the every lasting impression is the first.

]]> By: mukundmohan http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-49 mukundmohan Wed, 12 Sep 2007 23:16:18 +0000 http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-49 Mike You are absolutely right. I personally take responsibility for it. I am sorry that we are going back to our old ways. Here are 3 topics that we commit to provide a better learning experience: 1. An Interview with our PSO expert Lydia on the top things to get your community up and running without the need for external help 2. A discussion with our services folk on best tips and tricks for mapping 3. A discussion with our engineering team on TLI best practices. Mike
You are absolutely right. I personally take responsibility for it. I am sorry that we are going back to our old ways.

Here are 3 topics that we commit to provide a better learning experience:

1. An Interview with our PSO expert Lydia on the top things to get your community up and running without the need for external help
2. A discussion with our services folk on best tips and tricks for mapping
3. A discussion with our engineering team on TLI best practices.

]]> By: Mike Smith http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-48 Mike Smith Wed, 12 Sep 2007 23:06:18 +0000 http://blogs.inovis.com/2007/09/12/while-you-were-out-outsourcing-of-business-to-business-community-management/#comment-48 According to the "terms of service" rules there should be "No selling! We’re here to learn. Questions, answers and comments may not be posted for commercial advertising or marketing purposes, but for informative purposes only." When I read stuff like "I would like to recommend Inovis’ outsourcing solutions" and "Both Inovis’ Managed Services and Professional Services can take a huge monkey off your back", to mention only a few quotes from the posting above, I wonder if the rules don't apply. So far I have seen little, if any evidence, supporting the main objective of this blog to create an open forum to discuss the logistics involved in bringing trading communities together through more efficient supply chain communication. Time to reconsider the goal of this tool before word gets around that it is nothing more than a marketing tool. According to the “terms of service” rules there should be “No selling! We’re here to learn. Questions, answers and comments may not be posted for commercial advertising or marketing purposes, but for informative purposes only.”

When I read stuff like “I would like to recommend Inovis’ outsourcing solutions” and “Both Inovis’ Managed Services and Professional Services can take a huge monkey off your back”, to mention only a few quotes from the posting above, I wonder if the rules don’t apply.

So far I have seen little, if any evidence, supporting the main objective of this blog to create an open forum to discuss the logistics involved in bringing trading communities together through more efficient supply chain communication.

Time to reconsider the goal of this tool before word gets around that it is nothing more than a marketing tool.

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