A Salute to the Solutions Staff October 29, 2007
Posted by vsewell in Inovis Solutions.Tags: , customer service, inovis, solution staff, support staff
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The Inovis support staff is reorganizing! just like we can reorganize the letters of “Inovis” into “Vision,” we are going to reorganize our staff to complement the vision of our product and services solutions!
Effective November 1, 2007, the staff formerly known as the Support Organization will instead be recognized as the Solutions Center. The renaming of the customer support staff reinforces the Inovis support organization’s vision to not only support customers, but also emphasize providing solutions.
Staffing changes and training are big steps in the Support Staff’s makeover process. Existing team members in the L1 & L2 staff will be re-aligned based on services and software. This reorganization will create a team synergy between the L1 & L2 teams to faciliate ongoing knowledge transfer at an even faster pace. Staff members will gain confidence and certification in their knowledge before learning additional solution sets. I look forward to the Solution Center doing grand and great things for our customers. Salutations to the Solutions Center!
