Comments on: Lagniappe…giving that little something extra! http://blogs.inovis.com/2008/01/30/lagniappegiving-that-little-something-extra/ Power Profitable Business Communities™ Fri, 12 Mar 2010 23:00:08 +0000 http://wordpress.com/ hourly 1 By: Nelson http://blogs.inovis.com/2008/01/30/lagniappegiving-that-little-something-extra/#comment-860 Nelson Wed, 30 Jan 2008 22:03:47 +0000 http://inovis.wordpress.com/?p=418#comment-860 Hi Craig, As always, great feedback! Thanks for repsonding to my post. Nelson Hi Craig,

As always, great feedback! Thanks for repsonding to my post.

Nelson

]]> By: Craig Dunham http://blogs.inovis.com/2008/01/30/lagniappegiving-that-little-something-extra/#comment-859 Craig Dunham Wed, 30 Jan 2008 21:26:06 +0000 http://inovis.wordpress.com/?p=418#comment-859 "Lagniappe" is a great concept - whether as an incentive for a buyer to make a bigger or more substantial purchase or to a customer in a restaurant or bar, or as an incentive to improve support and service to the customer/user of your products.... And ask Liz - when I've taken the surveys, I've often praised a worthy effort by the Inovis support tech, but I've also questioned the abilities of a far less than impressive tech, as well. The only drawback, however, is if the same person or people continually shine and offer stellar service and yet the other people do not rise to the level of achievement.... Or, worse yet, a person DOES improve upon their ability to perform and do their job, however, it's not at the same level as the super star (above) and so the lower level rise is not as noticed or appreciated.... It's kind of like grading back in school - you have your A students and they get great recognition (by honor roll, honor society, etc.) but the student that was always a D learner makes incredible gains to a C+ or B level and they're still not performing to the level of the stellar student and their work and improvement may be overlooked, simply because they do not hit that same level as the A student..... At least it's an improvement on the "when I do good, nobody remembers, but when I do bad, nobody forgets" way of thinking.... “Lagniappe” is a great concept – whether as an incentive for a buyer to make a bigger or more substantial purchase or to a customer in a restaurant or bar, or as an incentive to improve support and service to the customer/user of your products….

And ask Liz – when I’ve taken the surveys, I’ve often praised a worthy effort by the Inovis support tech, but I’ve also questioned the abilities of a far less than impressive tech, as well.

The only drawback, however, is if the same person or people continually shine and offer stellar service and yet the other people do not rise to the level of achievement…. Or, worse yet, a person DOES improve upon their ability to perform and do their job, however, it’s not at the same level as the super star (above) and so the lower level rise is not as noticed or appreciated….

It’s kind of like grading back in school – you have your A students and they get great recognition (by honor roll, honor society, etc.) but the student that was always a D learner makes incredible gains to a C+ or B level and they’re still not performing to the level of the stellar student and their work and improvement may be overlooked, simply because they do not hit that same level as the A student…..

At least it’s an improvement on the “when I do good, nobody remembers, but when I do bad, nobody forgets” way of thinking….

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