The Inovis Blog

Service providers and outsourcers continue to become more of a strategy for many supply chain leaders, so it is important to hedge your bet by ensuring you have the right service levels in place to minimize business risk and improve your supply chain operations. The reliance on strategic business service providers becomes even more important with the growing global requirements. Global business community management requires increased visibility, more automation and flexible deployment options to minimize risk and achieve the baseline goals of your business.

The movement of documents and the flow of critical transactions are part of a business process and each business process also has service level requirements, internal and external. Examples of business process service levels our customers deal with on a daily basis are fairly straight forward such as: a response to a PO/850 or the sending of an ASN/856 that must be done within certain time constraints.

The launch of Inovis Business Process Protection Services on the MESH platform represents a new opportunity for the ante to be upped in your business community. The ability to adapt to product issues your partners or their service providers are experiencing allows for rapid issue identification and end-to-end visibility which provide support for real-time decision making. Without protection for your business processes, the stakes are pretty high. If goods don’t make it to the warehouse and into stores, stock outs can happen for retailers, chargebacks can be accessed for missing ASNs and factories can stop. If a line stops, it can cost up to $181,500/hour-not to mention the risk of deductions, supplier ratings issues or other downstream costs such as lost revenue.

As Inovis continues to invest in our platform and technologies, it is important to understand what production process requirements you have and the service level requirements for those processes. With tightening timelines for transaction delivery and the emergence of new fulfillment models, our customers and their communities continue to innovate and change their production needs. These increasingly important business needs are the topic of recent podcast by Steve Cochran provides overview of new network service capabilities which help protect, maintain and optimize your interactions with your business partners.

To that end, what are you seeing in your community which we can help with from a process perspective? Are service level issues impacting your business? Let us know, as we are ALL IN on exceeding our customer’s service needs and supporting your B2B process requirements.